Company Policies & Terms

Local Phoenix Metropolitan pricing are quoted at a per person charge with additional person(s) in the same party at $9.00 and are subject to change without notice. 

Inner-City Rates to Sedona, Flagstaff, Tuscan, etc are based on $$ per mile with additional person rates ranges between  $50+ and are subject to change without notice. Locations:   Sedona, Flagstaff, Page, Tucson, etc.

Each person is allowed 2 large suitcase and 1 carry-on. See luggage policy.

On your day of travel, you will be assigned a scheduled pickup time that includes a 15-minute window. The driver could arrive 10 minute prior to your pick-up time or 15 minutes after so be ready to go as driver can not stay longer then 5 minutes upon arrival. Your AZ Shuttle Select driver will notify you of arrival and assist with your luggage. Expect to be dropped off right at your designated airport terminal. A mobile devise is required for  contact purposes, so please be sure to add a number you can be reached during travel at booking. In-light of COVID-19 face mask are required during transport. 

Once you arrive at your destination, first proceed to baggage claim to retrieve your luggage. Then proceed to the "PREARRANGED AREA" for your terminal and immediately call your assigned driver for pick-up. They should arrive within 5-10 minutes outside of rush hour periods. Wait time for driver arrival/pick-up outside of normal circumstances such as early arrivals, flight delays or rush hour traffic could range from 30 minutes to 1 hour. A mobile device is required for contact purposes, so please be sure to provide a cell number you can be reached during travel at booking.

We understand travel plans may change or airlines may have flight delay/emergencies that changes the scheduled arrival time, so we offer a simple cancellation and/or adjustment policy. Customers are allowed as many flight changes to adjust with their airline notifications free of charge up to 24 hours prior to scheduled booked shuttle travel date. We require 24 hours written cancellation notice and we will provide full refund less $15.00 non-refundable booking fee per reservation. Refunds normally show on customers credit accounts within five (5) to ten (10) business days. Credit card refunds are processed within 1 business day of notification; however receipt of funds is based on customer's financial institution.

We understand that holidays travels can be a very hectic and stressful. Often times filled with last minute flight changes, cancellations and transportation delays. That is why we at AZ Shuttle Select work hard to take the stress out of your ground transportation by teaming with you to offer concierge booking service so we move swiftly to make last minute changes and send you constant reminders so you will stay on top of your transportation needs. For this reason, all Federal & State mandated holiday bookings are non-refundable and non-transferable once booked and finalized.

We understand travelers have no control over airline early arrivals or flight delays and while on the airplane is not able to communicate to AZ Shuttle Select dispatcher of the unexpected flight changes. Therefore as a courtesy AZ Shuttle Select track customer's flights and  allot two (2) hours window for  delayed plane to arrive at the airport and for customers to call dispatcher upon arrival for shuttle transportation as per reservation at no extra charge. Since assigned driver is required to allow up to 2 hours of flexible wait time for customer to arrive during flight delays. However due to the unexpected delayed flight arrival the customer(s) may experience longer shuttle wait time for pickup that could potentially be up to or longer than one (1) hour.

Please note per policy if during the tracking process AZ Shuttle Select is made aware that the customer flight was cancelled the day of expected arrival and driver was already dispatched and waiting for passenger at the terminal the reservation will be deemed "NO SHOW" and is therefore nonrefundable.  After 2 hours of flight delay, if customer did not alert AZ Shuttle Select days/hours prior of the expect delay, and plane did not arrive within the 2 hours of courtesy wait time,  the assigned driver will be released from waiting for customer and customer will have forfeited the payment and there will be no refund.  For delayed arrivals after 2 hours customer must call AZ Shuttle Select dispatcher 623-200-2849 to alert them of their arrival and another shuttle will be dispatched  however  customer will be required to pay full price for the new shuttle and no refund will be issued for the initial reservation. Company reserves the right to waive this decision on a case by case basis.

 For early flight arrivals, if a customer plane arrive earlier than expected arrival time on reservation, AZ Shuttle Select will do due diligence to pick up customer within 5-10 minutes upon received call from customer they have arrived in the designated pickup point; However early arrivals does not guaranteed customer an early pickup time as each customer reservation are scheduled to their specific pick up time slot. Call for clarification.

Our policy regarding the transport of animals is designed to ensure adequate space for the kennel(s), your baggage, and the baggage of other passengers in our vans. All animals – excluding service animals – must be kenneled to board the vehicle. Kennel guidelines are as follows:

• Less than 25 pounds: Lap carrier permitted
• More than 25 pounds: Must be reserved as Non-Stop Van (private van cost)

Per ADA requirements, the restrictions above do not affect service animals. All driver's are ADA trained and are allowed to ask 2 ADA approved questions to determine if your pet is a service animal. Failure to answer such questions or if your pet is deemed NOT a service animal you will be required to place pet in its kennel or could be refused a ride for failure to comply. According to ADA regulations emotional support animals are not considered service animal and will be subject to the pet policy listed. Travelers with pet allergies are advised that other passengers on your vehicle may be traveling with a pet or service animal. Please note: A $50.00 clean-up fee will be assessed to your credit card for any form of accidental excretion of bodily fluids that may occur by your pet or service animal while in transport.

Our luggage policy closely follows that of the airlines. For each passenger, two free checked bags (e.g. suitcase, duffel bag) and one carry-on items (e.g. diaper bag, laptop case, backpack, or purse) ride free! The carry-on must be able to fit safely on the passenger's lap or under the seat.

Extra pricing fees may apply in the following instances. Contact us for needs outside of those listed.

Excess/Oversized Baggage – $10 fee per item

• Checked bag exceeds 50 pounds (or approximately 23 kilograms).
• Total dimensions for your checked bag exceeds 80 inches when adding length, width, and height.
• Excessive size or number of bags may require an Exclusive reservation.
• For ride-share: If your luggage fills the back of the van luggage compartment leaving no room for other traveler's luggage, you will be automatically upgrade to a private or exclusive van at the appropriate rate.

Boxes – $10 fee per item no matter size.

Excessive size or number of boxes may require an Exclusive reservation.

Golf Clubs – Varies

Counts toward your total number of checked items. (e.g. If you have one checked bag and one set of clubs, the clubs are free.)

Bikes – Varies

Exclusive reservation required. Box required.

Skis and Snowboards – Varies

Exclusive reservation required.

Surfboards – Varies

Exclusive reservation required.

In light of the COVID-19 pandemic, we follow guidelines issued by the Centers for Disease Control and Prevention (CDC), health organizations, and other government agencies. All vehicles are cleaned daily and after each trip with anti disinfectant materials suggested by the CDC and health officials. All drivers are required to wear masks, and self regulated temperature check/pre-screen covid-19 checklist for negative symptoms prior to driving. Hand sanitizers are readily available for both drivers and customers in each vehicle. Effective June 1, 2020 Phoenix airports requires all travelers (with a few exceptions) to wear a face mask covering nose and mouth. In compliance with these safety standards, AZ Shuttle Select asks that all passenger wear face masks to cover nose and mouths. Each van will has hand sanitizers for customer daily use. In cases of add-on scenic tours that require up to 2+ hours in vehicles, a 5 days -72 hours negative covid-19 testing may be required for transportation. Use this link to learn about the most recent mask mandate from the Whitehouse on 1/21/21:https://www.whitehouse.gov/briefing-room/presidential-actions/2021/01/21/executive-order-promoting-covid-19-safety-in-domestic-and-international-travel/

In light of COVID-19 pandemic and for the safety of all passengers and based on the guidelines received from the Centers for Disease Control and Prevention (CDC), health organizations, and other government agencies we have implemented the following “COVID-19 Safety” measures. 

1. You are required to follow all drivers verbal safety instructions provided prior, during and post transportation & all posted instructions in vehicle during transportation by TONYTALKSCARS, LLC DBA AZ Shuttle Select, Kenovah Creates Tours, LLC DBA Kenovah Tours–Sedona and during all activities. 

2. Touchless temperature screenings will be conducted prior to boarding the vehicles. Passengers with a fever exceeding 100.40-degree Fahrenheit (38 degree C) will not be permitted entry. Also, passengers who state or exhibit obvious signs associated with covid-19 such as excessive coughing, nausea, diarrhea, vomiting, muscle or body aches, headaches, loss of taste or smell will not be permitted to enter vehicle. Refunds is offered as per signed contract agreement and company refund policy and may be offered at the sole discretion of TONYTALKSCARS, LLC DBA AZ Shuttle Select, or Kenovah Creates Tours, LLC DBA Kenovah Tours–Sedona. By booking transportation or making tour reservation to participate in any TONYTALKSCARS, LLC DBA AZ Shuttle Select activities or Kenovah Creates Tours, LLC DBA Kenovah Tours–Sedona, and entering the vehicles provided, you are acknowledging and confirming on your behalf, and on behalf of any individual who uses the bookings you purchased to enter the vehicles or participate in TONYTALKSCARS, LLC DBA AZ Shuttle Select, or Kenovah Creates Tours, LLC DBA Kenovah Tours–Sedona activities (including any minor children or others you legally are guardians for), that you submit to your temperature being taken prior to entry and participation.

3. All Passengers ages 2yrs and older are required to wear face coverings when traveling in the vehicles and participating in TONYTALKSCARS, LLC DBA AZ Shuttle Select or Kenovah Creates Tours, LLC DBA Kenovah Tours–Sedona activities. Passengers are required to wear face coverings at all times. 

4. While in vehicles driver may leave windows open slightly cracks to allow fresh air to pass through vehicle as weather conditions permits. Also, to allow a sense of social distancing, unrelated passengers, or folks not initially booked in group travels together are asked to skip seats allowing an empty seat to remain between each unrelated passenger. Eating during transportation is not permitted on the vehicles so as to eliminate face masks being removed for long periods beyond 60 seconds. 

Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Passengers should evaluate their risk in determining whether to attend or participate in TONYTALKSCARS, LLC DBA AZ Shuttle Select or Kenovah Creates Tours, LLC DBA Kenovah Tours–Sedona activities. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your visit or participation. 

By booking with us this is your acknowledgement and voluntary express assumption of risk and release of liability as it relates to the risks of being exposed to or contracting COVID-19 (as defined by the World Health Organization and any strains, variants, or mutations thereof), the Coronavirus that causes COVID-19, or any other communicable and/or infectious disease, while being transported in our vehicles or participating in TONYTALKSCARS, LLC DBA AZ Shuttle Select or Kenovah Creates Tours, LLC DBA Kenovah Tours–Sedona activities. By purchasing a booking any reservation to be transported or to participate in any TONYTALKSCARS, LLC DBA AZ Shuttle Select or Kenovah Creates Tours, LLC DBA Kenovah Tours–Sedona activities, and entering the vehicles provided, you are acknowledging and confirming on your behalf, and on behalf of any individual who uses the bookings you purchased to enter the vehicles provided or participate in TONYTALKSCARS, LLC DBA AZ Shuttle Select or Kenovah Creates Tours, LLC DBA Kenovah Tours–Sedona activities (including any minor children or others you are legal guardian for), both now and in the future, that you understand and voluntarily expressly assume the risk that during your visit or participation you may be exposed to COVID-19, the Coronavirus that causes COVID-19, or other communicable and/or infectious diseases. You expressly understand that these risks include contracting COVID-19 or other communicable and/or infectious diseases and the associated dangers, medical complications and physical and mental injuries, both foreseen and unforeseen, that may result from contracting COVID-19 or other communicable and/or infectious diseases. You further acknowledge and understand that any interaction with the general public poses an elevated, inherent risk of being exposed to and contracting communicable and/or infectious diseases, including, but not limited to, COVID-19 and the Coronavirus that causes COVID-19, that TONYTALKSCARS, LLC DBA AZ Shuttle Select and/or Kenovah Creates Tours, LLC DBA Kenovah Tours–Sedona cannot guarantee that you will not be exposed during your transportation while in vehicles or participation in TONYTALKSCARS, LLC DBA AZ Shuttle Select or Kenovah Creates Tours, LLC DBA Kenovah Tours–Sedona activities, and that as such, potential exposure to or contraction of COVID-19 or any other communicable and/or infectious diseases are risks inherent in your decision to board the vehicles provided or participate in TONYTALKSCARS, LLC DBA AZ Shuttle Select or Kenovah Creates Tours, LLC DBA Kenovah Tours–Sedona activities and cannot be eliminated. You further acknowledge and understand that if infected with COVID-19, the Coronavirus that causes COVID-19, or any other communicable and/or infectious disease, you may infect others you subsequently come in to contact with, even if you are not experiencing or displaying any symptoms of illness yourself, and that the risk of spreading COVID-19 to others remains even after the you depart the vehicle or end participation in TONYTALKSCARS, LLC DBA AZ Shuttle Select or Kenovah Creates Tours, LLC DBA Kenovah Tours–Sedona activities. The same is true for many other communicable and/or infectious diseases you may be exposed to during your travel or participation.

You and TONYTALKSCARS, LLC DBA AZ Shuttle Select and/or Kenovah Creates Tours, LLC DBA Kenovah Tours–Sedona further agree that we both intend this Section to be a binding and full release of liability for negligence and/or the inherent risks associated with being transported in our vehicles and participating in TONYTALKSCARS, LLC DBA AZ Shuttle Select or Kenovah Creates Tours, LLC DBA Kenovah Tours–Sedona activities during an epidemic or pandemic with respect to any controversy, claim or dispute that may arise out of or during your transportation and participation in TONYTALKSCARS, LLC DBA AZ Shuttle Select or Kenovah Creates Tours, LLC DBA Kenovah Tours–Sedona activities that is related to exposure to or the contraction of any communicable and/or infectious disease, including, but not limited to, COVID-19 or the Coronavirus that causes COVID-19. Specifically, you agree that:

YOU, ON BEHALF OF YOURSELF AND YOUR PERSONAL REPRESENTATIVES, HEIRS, SPOUSE, GUARDIANS, EXECUTORS, ADMINISTRATORS, SUCCESSORS, ASSIGNS AND NEXT OF KIN) HEREBY RELEASE AND DISCHARGE, AGREE TO INDEMNIFY AND DEFEND, AND COVENANT NOT TO SUE TONYTALKSCARS, LLC DBA AZ SHUTTLE SELECT,  AND/OR KENOVAH CREATES TOURS, LLC DBA KENOVAH TOURS-SEDONA, AND THE ADDITIONAL RELEASED PARTIES NOTED BELOW WITH RESPECT TO ANY CLAIM, LIABILITY OR DEMAND OF WHATEVER KIND OR NATURE, EITHER IN LAW OR IN EQUITY (INCLUDING, WITHOUT LIMITATION, FOR PERSONAL INJURIES OR WRONGFUL DEATH) THAT MAY ARISE IN CONNECTION WITH, OR RELATE IN ANY WAY TO, EXPOSURE TO OR CONTRACTION OF A COMMUNICABLE AND/OR INFECTIOUS DISEASE, INCLUDING BUT NOT LIMITED TO, COVID-19 (OR THE CORONAVIRUS THAT CAUSES COVID-19), DURING YOUR TRANSPORTATION, OR DURING YOUR PARTICIPATION IN ANY TONYTALKSCARS, LLC DBA AZ SHUTTLE SELECT AND/OR KENOVAH CREATES TOURS, LLC DBA KENOVAH TOURS-SEDONA ACTIVITIES, INCLUDING, WITHOUT LIMITATION, THOSE CLAIMS THAT ARISE AS A RESULT OF: (I) THE NEGLIGENCE OF ANY OF THE RELEASED PARTIES, AND/OR (II) THE INHERENT RISKS ASSOCIATED WITH TRANSPORTATION IN OUR VEHICLES DURING ANY EPIDEMIC OR PANDEMIC, INCLUDING THE COVID-19 PANDEMIC. YOU FURTHER AGREE THAT THE FORGOING RELEASE OF LIABILITY, AGREEMENT TO INDEMNIFY AND DEFEND, AND COVENANT NOT TO SUE EXTENDS TO AND ENCOMPASSES ANY AND ALL CLAIMS, LIABILITIES OR DEMANDS THAT RELATE IN ANY WAY TO EXPOSURE TO OR CONTRACTION OF A COMMUNICABLE OR INFECTIOUS DISEASE, INCLUDING BUT NOT LIMITED TO, COVID-19, BY ANY OTHER INDIVIDUAL, INCLUDING BUT NOT LIMITED TO YOUR MINOR CHILDREN AND/OR FAMILY MEMBERS, AS A RESULT OF THEIR TRANSPORTATION IN THE VEHICLES OR PARTICIPATION IN TONYTALKSCARS, LLC DBA AZ SHUTTLE SELECT AND/OR KENOVAH CREATES TOURS, LLC DBA KENOVAH TOURS-SEDONA ACTIVITIES YOU BOOKED OR AS A RESULT OF THEM BEING EXPOSED TO SUCH DISEASES BY YOU AFTER YOUR VISIT TO THE PROPERTIES OR PARTICIPATION IN TONYTALKSCARS, LLC DBA AZ SHUTTLE SELECT ACTIVITIES AND/OR KENOVAH CREATES TOURS, LLC DBA KENOVAH TOURS-SEDONA. TO THE EXTENT PERMITTED BY LAW, YOU FURTHER AGREE THAT IT IS YOUR INTENTION THAT THE FOREGOING RELEASE OF LIABILITY, AGREEMENT TO INDEMNIFY AND DEFEND, AND COVENANT NOT TO SUE IS BEING ENTERED INTO ON YOUR BEHALF, AS SET FORTH ABOVE, AND ALSO ON BEHALF OF ANY OTHER INDIVIDUAL WHO USES THE BOOKING, AND/OR RESERVATION PURCHASED BY YOU TO ENTER THE VEHICLES PROVIDED OR PARTICIPATE IN TONYTALKSCARS, LLC DBA AZ SHUTTLE SELECT OR KENOVAH CREATES TOURS, LLC DBA KENOVAH TOURS-SEDONA ACTIVITIES.

For purposes of this Section, you and TONYTALKSCARS, LLC DBA AZ Shuttle Select and/or Kenovah Creates Tours, LLC DBA Kenovah Tours–Sedona agree that the “Released Parties” shall include TONYTALKSCARS, LLC, DBA AZ Shuttle Select, Kenovah Creates Tours, LLC DBA Kenovah Tours–Sedona, the respective employees, agents, shareholders and officers of the entities described above; and the licensees, successors, assigns and heirs of the entities and individuals referred to above.

This acknowledgement and express assumption of risk and release of liability is intended to be as broad and inclusive as is permitted by law. If any part of this provision is held to be invalid or legally unenforceable for any reason, the remainder of this provision shall not be affected thereby and shall remain valid and fully enforceable.